Field service management software for trades
Dispatch the nearest worker, run the job from a phone on site, and take the payment before you leave - all off the one Jobsheet.
Field service management software is the system a trades or service business uses to run work out in the field: booking and scheduling jobs, dispatching the right worker, handing them the job on their phone, and capturing the time, parts, safety and payment from site. Tradescraft is field service management software built for Australian trades - it runs the whole job, from the first phone call to the final payment, off one Jobsheet.
Tradescraft is operated by Arcsurge. It supports businesses in Australia, New Zealand and the United States. Features and pricing vary by country. Read our company and privacy details and check country availability and pricing.
See your whole field on a live map
The heart of field service is knowing what is happening and sending the right person to the right job. The operations map shows jobs, sites and recent positions from workers who share location, while the schedule shows availability before you dispatch.
- A live map of jobs and sites, with distance to workers who have a recent shared position.
- Compare nearby workers, check availability, then dispatch an urgent callout in a couple of taps.
- See the day unfold as it happens, not from a whiteboard that's already out of date.
The job runs from the field, on a phone
Your crew is on site, not at a desk, so the job goes with them. Tradescraft runs in any phone's browser and installs as an app, so the person doing the work logs the work - no double handling back at the office.
- Log hours and add site notes or photos from the browser field view; complete the current pre-start check before time begins.
- Use the browser field view without installing an app, or add the web app to your home screen.
- Save field notes, photos and time against the job while connected, so the office can review the same record.
Scheduling, dispatch and jobs in one
Field service management connects a request to scheduled, dispatched and finished work. A quote becomes a job, and recurring service creates upcoming visits for your team to roster and complete.
- Plan the fortnight on one board and see who's free before you commit to a date.
- Turn an accepted quote into a job in one tap - the crew runs the work from that same job.
- Set service and maintenance jobs to repeat on the schedule you agree, so they're created automatically.
Safety and compliance that travel with the job
Out in the field, the safety paperwork and the right tickets matter as much as the tools. Licences and country-aware safety plans live on the job, and an account can enable a compliance gate before dispatch.
- Hold every worker's licence and ticket with its expiry, and get warned before one lapses.
- Switch on the compliance gate and a worker without the right ticket can't be dispatched to a job that needs it.
Quote, invoice and get paid from site
The job isn't done until you're paid, so the money lives on the same sheet as the work. Invoices are tax-ready, customers pay from a link, and the overdue ones chase themselves.
- Tax invoices carry your ABN, GST and bank details automatically - send one before you leave the kerb.
- Customers approve quotes and pay invoices online, by card, from a link.
- Xero sync covers sales invoices and payment reconciliation. Supplier bills from received deliveries and sent or approved purchase orders push to Xero; bills created in Xero are not imported.
Tradies usually call this “job management software”
Same product, different name. If you searched for the trade term rather than the industry one, the job management software for tradies page covers the same ground from the trade angle.
Built for your trade
The dispatch, scheduling, safety, stock and invoicing work the same for every trade. Pick yours to see how it fits the way you work.
Field service management software: your questions answered
- What is field service management software?
- Field service management software is the system a service or trades business uses to run work in the field: capturing the job, scheduling and dispatching the right worker, giving them the details on their phone, and recording the time, parts, safety and payment from site. Instead of a separate diary, job book, parts list and invoicing tool, it puts the whole job on one record - so the office and the field are always looking at the same thing.
- What's the difference between field service management software and job management software?
- For a trades business, they're two names for the same thing. "Field service management" is the term the wider software industry uses; "job management software" is what tradies in Australia usually search for. Both describe one system that runs the job from the first call to the final payment. Tradescraft is built for the way trades businesses in Australia actually work, so it fits whichever name you came looking for.
- Can I dispatch the nearest worker to a callout?
- Yes. The operations map measures distance to workers who have a recent shared location, and the schedule shows who is available. You can compare those signals before dispatching the callout; the customer, site and job are already on the same record.
- Does the field service app work on a phone?
- Yes. The browser field view runs on a phone or tablet and supports assigned jobs, clocking, notes, photos and complete pre-start evidence. For teams using the native mobile app, pre-start checks currently cover steps and notes; use the browser field view when a pre-start requires photo or signature evidence. Native writes can wait in an offline queue, but queued is not clocked on: reconnect, retry and confirm Clocked on before starting work.
- Does it replace separate dispatch and job software?
- Yes. Scheduling, dispatch, job tracking, timesheets, stock, safety, invoicing and payments are all in the one system, so you're not stitching together a dispatch tool, a job-management app and an invoicing app that don't talk to each other. The job a worker runs from in the field is the same record you quote, schedule and invoice from in the office.
- Is it field service software for small trades businesses?
- Yes. It's one flat price per user with every core feature included and no caps on the number of jobs you can run, so a sole trader gets the same dispatch, scheduling, safety and invoicing a multi-crew business does, sized to one person. The website is an optional add-on (SMS texting is coming soon).
- Can I run recurring service and maintenance contracts?
- Yes. Set a service job to repeat on the schedule you've agreed - weekly, monthly, quarterly or annually. Upcoming visits are created while your subscription is active; your team still needs to roster, dispatch and complete them. The service history stays on the site for next time.
- What does it cost?
- $29 per user, per month, in AUD including GST. Every core feature is on the one plan - no tiers, no job caps - so a five-person crew pays $145 a month. Your own website ($29/mo) is an optional add-on (SMS texting is coming soon). You can cancel any time.
Bring the office and field onto one record.
Start with the workflow you need. Pricing and optional add-ons are published clearly, with no sales call required.