Field service management software for trades
Dispatch the nearest worker, run the job from a phone on site, and take the payment before you leave - all off the one job sheet.
Field service management software is the system a trades or service business uses to run work out in the field: booking and scheduling jobs, dispatching the right worker, handing them the job on their phone, and capturing the time, parts, safety and payment from site. Tradescraft is field service management software built for Australian and New Zealand trades - it runs the whole job, from the first phone call to the final payment, off one job sheet.
See your whole field on a live map
The heart of field service is knowing who is where, and sending the right person to the right job. A live operations map shows your crew, vehicles and jobs as the day moves, so the closest available worker gets the callout instead of whoever happens to answer the phone.
- A live map of your team and jobs, with the distance to each worker worked out for you.
- Send the nearest available worker to an urgent callout in a couple of taps.
- See the day unfold as it happens, not from a whiteboard that's already out of date.
The job runs from the field, on a phone
Your crew is on site, not at a desk, so the job goes with them. Tradescraft runs in any phone's browser and installs as an app, so the person doing the work logs the work - no double handling back at the office.
- Log hours, draw materials, snap photos and sign off the safety from site, on the one job.
- Runs in any phone or tablet browser and installs as a web app - no app store, nothing to download.
- What happens in the field is on the record the moment it happens, so the office isn't re-keying dockets at night.
Scheduling, dispatch and work orders in one
Field service management means turning a request into scheduled, dispatched, finished work without anything falling through the cracks. A quote becomes a job, the job becomes a work order on someone's run, and recurring service books itself.
- Plan the fortnight on one board and see who's free before you commit to a date.
- Turn an accepted quote into a job in one tap - the job is the work order the crew runs from.
- Set service and maintenance jobs to repeat on the schedule you agree, so they're created automatically.
Safety and compliance that travel with the job
Out in the field, the safety paperwork and the right tickets matter as much as the tools. Licences, JSAs and SWMS live on the job, and the system can stop an unsafe dispatch before the worker leaves.
- Hold every worker's licence and ticket with its expiry, and get warned before one lapses.
- Build JSA and SWMS documents on the Safe Work Australia model regulations (and New Zealand's Health and Safety at Work Act 2015) and sign them off on site.
- Switch on the compliance gate and a worker without the right ticket can't be dispatched to a job that needs it.
Quote, invoice and get paid from site
The job isn't done until you're paid, so the money lives on the same sheet as the work. Invoices are tax-ready, customers pay from a link, and the overdue ones chase themselves.
- Tax invoices carry your ABN or NZBN, GST and bank details automatically - send one before you leave the kerb.
- Customers approve quotes and pay invoices online, by card, from a link.
- Overdue invoices are chased for you, and everything syncs two-way with Xero.
Tradies usually call this “job management software”
Same product, different name. If you searched for the trade term rather than the industry one, the job management software for tradies page covers the same ground from the trade angle.
Built for your trade
The dispatch, scheduling, safety, stock and invoicing work the same for every trade. Pick yours to see how it fits the way you work.
Electricians
Quote the board, dispatch the sparky, log the test results and bill it - all off one job.
Explore electriciansPlumbers
Take the call, dispatch the nearest plumber, log the job on site and invoice before you leave.
Explore plumbersBuilders
Run every build from one place - quotes, the crew and subbies, site safety, costs and progress claims.
Explore buildersCarpenters
Quote the carpentry, schedule the work, log your hours and bill it - without the paperwork pile.
Explore carpentersHVAC & refrigeration
Run installs, service rounds and breakdowns off one sheet - with maintenance that books itself.
Explore HVAC & refrigerationLandscapers
Quote the garden, schedule the crew, run maintenance rounds and bill it - all from one place.
Explore landscapersPainters
Quote the job by the room or the job, schedule the crew, track the hours and bill it cleanly.
Explore paintersTilers
Quote by the area, schedule the job, track materials and hours, and bill it - all in one app.
Explore tilersRoofers
Quote the roof, manage working-at-height safety, schedule the crew and bill it - off one sheet.
Explore roofersConcreters
Quote the pour, schedule the crew and the truck, manage site safety and bill it - all in one.
Explore concretersPlasterers
Quote the job, schedule the work, track materials and hours, and bill it - without the paperwork.
Explore plasterersHandyman businesses
Take the job, schedule it, do it and bill it - one simple app for every small job you run.
Explore handyman businessesLocksmiths
Take the callout, dispatch the nearest locksmith, do the job and invoice on the spot.
Explore locksmithsArborists
Quote the tree work, manage the SWMS, schedule the crew and bill it - all off one sheet.
Explore arboristsSolar installers
Quote the system, book the install, track the panels and the paperwork, and bill it - all off one job.
Explore solar installersCleaning businesses
Run the rounds, roster the cleaners, prove the work and get paid - without the spreadsheet juggle.
Explore cleaning businessesPest control
Book the treatment, send the licensed tech, log the chemicals and bill it - with the contracts on repeat.
Explore pest controlFencing contractors
Quote by the metre, schedule the crew, track the materials and bill it - one job from kerb to gate.
Explore fencing contractorsMobile mechanics
Take the booking, drive to the car, log the work and the parts, and invoice in the driveway.
Explore mobile mechanicsAppliance repair
Take the job, find the part, fix it and bill it - with the model and serial on the record.
Explore appliance repairEarthmoving & excavation
Quote the dig, schedule the plant and the operators, manage the SWMS and bill it - off one job.
Explore earthmoving & excavationSecurity installers
Quote the system, dispatch the licensed installer, track the gear and bill it - installs and service in one.
Explore security installersFlooring installers
Quote by the square metre, schedule the install, track the materials and bill it - one job per floor.
Explore flooring installersPool & spa
Quote the build, schedule the dig and the crew, run the service rounds and bill it - all off one job.
Explore pool & spaGlaziers
Take the callout, dispatch the nearest glazier, cut it to size and bill it - emergencies and fit-outs alike.
Explore glaziersCabinet makers
Quote the kitchen, manage the build and the install, track the materials and bill it - one job, start to finish.
Explore cabinet makersWaterproofers
Quote the wet areas, schedule the job, prove every coat and bill it - with the evidence on the record.
Explore waterproofersBricklayers
Quote the brickwork, schedule the gang, track the materials and bill it - one job, course by course.
Explore bricklayersGarage door installers
Quote the door, book the install, handle the service callouts and bill it - all off one job.
Explore garage door installersField service management software: your questions answered
- What is field service management software?
- Field service management software is the system a service or trades business uses to run work in the field: capturing the job, scheduling and dispatching the right worker, giving them the details on their phone, and recording the time, parts, safety and payment from site. Instead of a separate diary, job book, parts list and invoicing tool, it puts the whole job on one record - so the office and the field are always looking at the same thing.
- What's the difference between field service management software and job management software?
- For a trades business, they're two names for the same thing. "Field service management" is the term the wider software industry uses; "job management software" is what tradies in Australia and New Zealand usually search for. Both describe one system that runs the job from the first call to the final payment. Tradescraft is built for the way AU and NZ trades actually work, so it fits whichever name you came looking for.
- Can I dispatch the nearest worker to a callout?
- Yes - this is what the live operations map is for. It shows where your crew and vehicles are and which jobs are near them, with the distance to each worked out, so an urgent callout goes to the closest available person rather than whoever picks up the phone. The customer, the site and the job are all on the one record before they arrive.
- Does the field service app work on a phone?
- Yes. Tradescraft runs in any phone or tablet browser and installs as a web app if you want a home-screen icon, so the worker on site can see the job, log their hours, draw materials, sign off the safety, snap photos and send an invoice without a laptop and without downloading anything from an app store.
- Does it replace separate dispatch and work order software?
- Yes. Scheduling, dispatch, work orders, job tracking, timesheets, stock, safety, invoicing and payments are all in the one system, so you're not stitching together a dispatch tool, a work-order app and an invoicing app that don't talk to each other. The job a worker runs from in the field is the same record you quote, schedule and invoice from in the office.
- Is it field service software for small trades businesses?
- Yes. It's one flat price per user with every feature included and no caps on the number of jobs you can run, so a sole trader gets the same dispatch, scheduling, safety and invoicing a multi-crew business does, sized to one person. There are no tiers to climb and no "contact sales".
- Can I run recurring service and maintenance contracts?
- Yes. Set a service job to repeat on the schedule you've agreed - weekly, monthly, quarterly, annually - and each visit is created automatically, ready to dispatch. Planned services and maintenance rounds never slip because they're not relying on someone remembering, and the full service history sits on the site for next time.
- What does it cost?
- $29 per user, per month, in AUD including GST. Every feature is on the one plan - no tiers, no job caps - so a five-person crew pays $145 a month. Your own website ($29/mo) is an optional add-on (SMS texting is coming soon). You can cancel any time.
One field service system. $29 a month, per user.
Every feature on the one plan - no tiers, no job caps. Billed monthly in AUD, cancel any time.