What's the difference between field service management software and job management software?

For a trades business, they're two names for the same thing. "Field service management" is the term the wider software industry uses; "job management software" is what trade contractors in the United States usually search for. Both describe one system that runs the job from the first call to the final payment. Tradescraft is built for the way AU and NZ trades actually work, so it fits whichever name you came looking for.

Can I dispatch the nearest worker to a callout?

Yes. The operations map measures distance to workers who have a recent shared location, and the schedule shows who is available. You can compare those signals before dispatching the callout; the customer, site and job are already on the same record.

Does the field service app work on a phone?

Yes. The browser field view runs on a phone or tablet and supports assigned jobs, clocking, notes, photos and complete pre-start evidence. For teams using the native mobile app, pre-start checks currently cover steps and notes; use the browser field view when a pre-start requires photo or signature evidence. Native writes can wait in an offline queue, but queued is not clocked on: reconnect, retry and confirm Clocked on before starting work.

Can I run recurring service and maintenance contracts?

Yes. Set a service job to repeat on the schedule you've agreed - weekly, monthly, quarterly or annually. Upcoming visits are created while your subscription is active; your team still needs to roster, dispatch and complete them. The service history stays on the site for next time.

Field service management software for US trades

Dispatch the nearest worker, run the job from a phone on site, and take the payment before you leave - all off the one job sheet.

Field service management software is the system a trades or service business uses to run work in the field: booking and scheduling jobs, dispatching the right worker, handing them the job on their phone, and capturing time, parts and payment from site. Tradescraft connects that work from the first phone call to the final payment on one job record.

Tradescraft is operated by Arcsurge. It supports businesses in Australia, New Zealand and the United States. Features and pricing vary by country. Read our company and privacy details and check country availability and pricing.

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See your whole field on a live map

The heart of field service is knowing what is happening and sending the right person to the right job. The operations map shows jobs, sites and recent positions from workers who share location, while the schedule shows availability before you dispatch.

A live map of jobs and sites, with distance to workers who have a recent shared position.
Compare nearby workers, check availability, then dispatch an urgent callout in a couple of taps.
See the day unfold as it happens, not from a whiteboard that's already out of date.

The job runs from the field, on a phone

Your crew is on site, not at a desk, so the job goes with them. Tradescraft runs in any phone's browser and installs as an app, so the person doing the work logs the work - no double handling back at the office.

Log hours and add site notes or photos from the browser field view; complete the current pre-start check before time begins.
Use the browser field view without installing an app, or add the web app to your home screen.
Save field notes, photos and time against the job while connected, so the office can review the same record.

Scheduling, dispatch and work orders in one

Field service management connects a request to scheduled, dispatched and finished work. A quote becomes a job, and recurring service creates upcoming visits for your team to roster and complete.

Plan the two weeks on one board and see who's free before you commit to a date.
Turn an accepted quote into a job in one tap - the job is the work order the crew runs from.
Set service and maintenance jobs to repeat on the schedule you agree, so they're created automatically.

Quote, invoice and get paid from site

The job isn't done until you're paid, so the money lives on the same sheet as the work. Invoices are tax-ready, customers pay from a link, and the overdue ones chase themselves.

Invoices carry your EIN, sales tax and bank details automatically - send one before you leave the curb.
Customers approve quotes and pay invoices online, by card, from a link.

Trade contractors usually call this “job management software”

Same product, different name. If you searched for the trade term rather than the industry one, the job management software for trade contractors page covers the same ground from the trade angle.

Built for your trade

The dispatch, scheduling, stock and invoicing work the same for every trade. Pick yours to see how it fits the way you work.

ElectriciansQuote the board, dispatch the sparky, log the test results and bill it - all off one job.Explore electricians PlumbersTake the call, dispatch the nearest plumber, log the job on site and invoice before you leave.Explore plumbers BuildersManage the whole buildExplore builders CarpentersQuote the carpentry, schedule the work, log your hours and bill it - without the paperwork pile.Explore carpenters HVAC & refrigerationRun installs, service rounds and breakdowns off one sheet - with maintenance that books itself.Explore HVAC & refrigeration LandscapersQuote the garden, schedule the crew, run maintenance rounds and bill it - all from one place.Explore landscapers PaintersQuote the job by the room or the job, schedule the crew, track the hours and bill it cleanly.Explore painters TilersQuote by the area, schedule the job, track materials and hours, and bill it - all in one app.Explore tilers RoofersQuote and run the jobExplore roofers ConcretersQuote and schedule the pourExplore concreters PlasterersQuote the job, schedule the work, track materials and hours, and bill it - without the paperwork.Explore plasterers Handyman businessesTake the job, schedule it, do it and bill it - one simple app for every small job you run.Explore handyman businesses LocksmithsTake the callout, dispatch the nearest locksmith, do the job and invoice on the spot.Explore locksmiths ArboristsQuote and run the workExplore arborists Solar installersQuote the system, book the install, track the panels and the paperwork, and bill it - all off one job.Explore solar installers Cleaning businessesRun the rounds, roster the cleaners, prove the work and get paid - without the spreadsheet juggle.Explore cleaning businesses Pest controlTreatments and contracts on repeatExplore pest control Fencing contractorsQuote by the linear foot, schedule the crew, track the materials and bill it - one job from curb to gate.Explore fencing contractors Mobile mechanicsTake the booking, drive to the car, log the work and the parts, and invoice in the driveway.Explore mobile mechanics Appliance repairTake the job, find the part, fix it and bill it - with the model and serial on the record.Explore appliance repair Earthmoving & excavationQuote and schedule the worksExplore earthmoving & excavation Security installersInstalls and service in one placeExplore security installers Flooring installersQuote by the square foot, schedule the install, track the materials and bill it - one job per floor.Explore flooring installers Pool & spaQuote the build, schedule the dig and the crew, run the service rounds and bill it - all off one job.Explore pool & spa GlaziersTake the callout, dispatch the nearest glazier, cut it to size and bill it - emergencies and fit-outs alike.Explore glaziers Cabinet makersQuote the kitchen, manage the build and the install, track the materials and bill it - one job, start to finish.Explore cabinet makers WaterproofersQuote the wet areas, schedule the job, prove every coat and bill it - with the evidence on the record.Explore waterproofers BricklayersQuote the brickwork, schedule the gang, track the materials and bill it - one job, course by course.Explore bricklayers Garage door installersQuote the door, book the install, handle the service callouts and bill it - all off one job.Explore garage door installers

Field service management software: your questions answered

What's the difference between field service management software and job management software?: For a trades business, they're two names for the same thing. "Field service management" is the term the wider software industry uses; "job management software" is what trade contractors in the United States usually search for. Both describe one system that runs the job from the first call to the final payment. Tradescraft is built for the way AU and NZ trades actually work, so it fits whichever name you came looking for.
Can I dispatch the nearest worker to a callout?: Yes. The operations map measures distance to workers who have a recent shared location, and the schedule shows who is available. You can compare those signals before dispatching the callout; the customer, site and job are already on the same record.
Does the field service app work on a phone?: Yes. The browser field view runs on a phone or tablet and supports assigned jobs, clocking, notes, photos and complete pre-start evidence. For teams using the native mobile app, pre-start checks currently cover steps and notes; use the browser field view when a pre-start requires photo or signature evidence. Native writes can wait in an offline queue, but queued is not clocked on: reconnect, retry and confirm Clocked on before starting work.
Can I run recurring service and maintenance contracts?: Yes. Set a service job to repeat on the schedule you've agreed - weekly, monthly, quarterly or annually. Upcoming visits are created while your subscription is active; your team still needs to roster, dispatch and complete them. The service history stays on the site for next time.

Bring the office and field onto one record.

Request access for current US pricing and add-on availability.

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