Enquiry and lead tracking
Catch every enquiry and follow it through to a won job - nothing lost on a notepad.
Log every call, web form and referral in one list, then move it from new to contacted to quoted to won. You can see your real win rate because every enquiry is tied to the quote and customer it becomes.
Catch every enquiry
- Log inbound enquiries with name, phone, suburb and job detail in seconds.
- Enquiries from your website and your tradie-directory listing land in the same list, ready to quote.
- Nothing sits on a sticky note or in a missed-call log.
Follow it to a decision
- Track each enquiry from new → contacted → quoted → won or lost.
- Link an enquiry to the quote and customer it becomes.
- See which jobs you win and which you lose, and why.
Know your numbers
- A clear win rate across all your enquiries, not a gut feel.
- See where leads come from so you spend on what works.
Common questions
- Where do enquiries come from?
- From your own logging when a call comes in, and automatically from the contact form on your website and your listing in the Tradescraft tradie directory. They all land in the same enquiry list.
- Can I see my win rate?
- Yes. Because every enquiry links to the quote and customer it becomes, you get a real conversion rate without keeping a separate spreadsheet.
- Can I see where my leads come from?
- Yes. Tag each enquiry with its source - a phone call, a referral, your website form - so you can see which channels actually turn into won jobs and put your time where the work comes from.
- What happens to an enquiry I don't win?
- You mark it lost, with the reason, and it stays in your history rather than being deleted. You can still follow it up later, and your win-rate figures count both the jobs you won and the ones you didn't.