Customer reviews and reputation
Collect star ratings through your website, review submissions, and choose which reviews to publish.
Customer feedback arrives as a submission for your team to review. Decide which responses to publish on your Tradescraft website; its public rating is based on published reviews, so collecting feedback and displaying it are separate steps.
Turn good jobs into your next ones
Collect customer reviews in one place, see them by star rating, and review which submissions to publish on your website.
Your best work, in your customers' words
Every review lands here with its star rating and the customer's own words. Pick the ones that show off your work and flip them onto your website in a tap, so a happy job becomes proof that wins the next one - and a running star rating your customers can see.
Review submissions before publishing
- Collect star ratings and reviews through your Tradescraft website.
- Review submissions and choose which reviews to publish to your website.
Where reviews show up
- Approved reviews publish to your Tradescraft website automatically.
- Your tradie directory listing shows the average star rating and count of published, rated reviews. Unpublished reviews are not included.
Common questions
- Do all reviews go public?
- No. You moderate submissions and choose which ones to publish. The directory average and review count include only published reviews with a rating; they do not represent every submission.
- How do I collect reviews from customers?
- Visitors leave a star rating and written review through your Tradescraft website (part of the $29/month website add-on), which lands with you to moderate - so feedback is gathered in the same system you run the jobs from, not a separate tool.
- Where do published reviews show?
- On the website you build inside Tradescraft. Approved reviews publish themselves to it automatically, so new visitors see real feedback without you copying anything across.